Luxury Villas in Bulgaria for Rent

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FAQ's - Frequently Asked Questions

You can find here some frequently asked questions. We hope they can bring you more information about our rental services.
If you cannot find here the information you need and want to know more please use the enquiry form to send us a message.

General
How do we get from the airport to the villa?
Supposed we are more than four people?
Suppose our flight is delayed?
What will be in the villa?
Can we get an evening meal?
What should we bring on holiday?
Can we bring our dog?
Do we need to rent a car?

Services
What services are included in the rental charge?
How many people are included in the servicing?
Suppose we need extra cots or beds?
What are the arrangements about water, electricity, etc.?

Payments
What are the payment arrangements?
What does the Inventory Deposit cover?
How is it repaid?
What are the cancellation conditions?
How do I alter my holiday?



How do we get from the airport to the villa?
We provide a full airport transfer service for four people. Our driver will meet your flight at any time of the day or night. The driver has the villa keys and will drive you straight there. At the end of your stay we will drive you back to the airport.
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Supposed we are more than four people?
If your group size is more than 4 people then a taxi (£15 /€20/ each direction) will be provided to follow or the driver will escort a hire-car as well, directly to the villa.
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Suppose our flight is delayed?
Provided that we have the correct details the driver will wait through flight delays.
It is a great help for us if you telephone us in case your flight is delayed.
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What will be in the villa?
We provide a small 'welcome' food pack containing coffee, milk, tea, sugar, orange juice, drinking water, beer, crisps etc.
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Can we get an evening meal?
We can also provide a 'late arrivals' food-pack - please contact us.
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What should we bring on holiday?
Apart from the obvious things, such as passport, driving licence, sun cream etc. we would say the most important item is a  mobile phone.
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Can we bring our dog?
We are sorry but this is not possible.
Pets are not permitted under any circumstances due to the fact that ongoing clients may have an allergy to animals.
Additionally clients are requested not to feed or allow stray cats or dogs inside the property.
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Do we need to rent a car?
Car hire is recommended. Sunny Beach, Nessebar and Bourgas are only a few minutes drive away.
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What services are included in the rental charge?
The following items are included:
Preparation before and cleaning after occupation.
Linen - sheets and towels - changed weekly.
If your booking is for 9 days or less the linen change is not included.
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How many people are included in the servicing?
Servicing will be provided for the number of people up to the normal capacity of the villa.
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Suppose we need extra cots or beds?
There will be no extra charges up to the normal capacity of the villa.
The normal capacity is six adults - 2 double bedrooms & 1 twin bedroom - plus a sofa bed in the living room.
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What are the arrangements about water, electricity, etc.?
There are no extra charges for water, electricity and pool servicing. These charges are included in the rental price.
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What are the payment arrangements?
A deposit of 20% of the rental charge is payable on booking.
The balance is due 8 weeks before the start of your holiday.
The inventory deposit of £10 /€ 150/ is required cash on arrival. This will be refunded when you are leaving.
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What does the Inventory Deposit cover?
A refundable deposit of £100 /€150/ is charged to cover possible damages, breakages and/or excessively dirty condition on departure.
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How is it repaid?
The Inventory Deposits is to be paid cash on arrival and will be returned when you are leaving the house.
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What are the cancellation conditions?

DAYS BEFORE ARRIVAL DATE		PROPORTION OF TOTAL
More than 56		20%
28 - 55		50%
Less than 28		100%

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How do I alter my holiday?
Please contact us with the details.
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We want you to enjoy your holiday and book with us again. Consequently your holiday convenience and satisfaction are placed on top of all other objectives. In case of emergency or any other need of help you can always rely on us whilst your holiday in our villas.